FAQ

Can I try out Plan B for just one week to see if I like it?

No sorry we don’t offer a “one time” option. You can sign up to try it out for the session, and if you don’t like it you can cancel at any time and we will send you a refund.

When can I sign up for a share?

You can sign up for a share anytime, year round.  Our system will automatically pro-rate the price for you based on the next available delivery day.  Note there is a 48 hour delay for orders to go through.

Can I pay for my share in installments?

Yes you can pay for your share in installments using paypal, cheque or Interac e-transfer.

What happens if I am away on holidays and can’t pick up my share?

If you can’t pick up your share you log into your Plan B Account and place a hold on your order or email the farm by the Friday before your delivery and let us know the dates you are away. You will not be charged for the orders on the weeks you are on hold.

Can I change the size of my share if I find it is too much or too little food?

Yes you can change your share at any time to a smaller, larger, local only or add eggs or customization at any time for the cost advertised on the website.  Log into your Plan B Account or email the farm to make the changes.

How does “Customize My Share” work?

When you choose the option to customize your share you must give us a “wish list” of things you would always like removed from your box and things you’d like more of to replace them.  Be specific in the “remove” list but more general in the “add more” list.  For example No potatoes, broccoli, onions Add more fruit and salad greens. You cannot order specifically what you want each week.

What is a “local only” share?

Local Only Shares are available year round and these shares contain only certified organic food grown in Ontario. This means that these shares have less variety of food than our standard “local & imported” shares, especially less fruit as only apples are available.  They will contain potatoes, carrots, onions, apples, salad greens, apple cider, mushrooms, cabbage, squash, beets, parsnips. Great for Locavores eating a 100 mile diet!

Where/What are the “Community Depots”?

Our “Community Depots” are most often at the home of one of our shareholders.  Most of them are on the front porch or at the side of the house in a shady spot.  This is why the addresses are not posted on the website. Once you register the exact address and instructions will be emailed to you. When your pick up time comes you simply go to the address, and pick up your share, signing your name on the check list.  Some depots are at community centres/churches and are named as such on the website.

Can I have a “Community Depot” at my home, community centre, or workplace?

Yes you sure can. Please contact the farm for more details on availability. If the location works for our routes then we need a minimum of 5 people signed up in order to waive the home delivery fee.

I live in an apartment/condo, can I still have home delivery?

Yes but we must be able to leave the box in the lobby with security/concierge.

When will my home delivery arrive?

We pack the shares fresh in the morning and the trucks leave the farm around 1pm. We deliver up until 9pm so your share will arrive between 1pm and 9pm. Once you’re on our route it should arrive at the same time each week.

When do I pick up my share at the depot?

Most of our depots have pick up from 5-9pm, but please check your confirmation email for specifics.

What types of foods are in the shares?

Root Veggies – carrots, potatoes, onions, garlic, sweet potatoes
Fresh Veggies – broccoli, celery, cucumber, zucchini, peppers, cauliflower, cherry tomatoes, shiitake mushrooms, chard & kale
Salad Greens – local greenhouse grown lettuce, salad mix, spinach, arugula, & herbs, basil, parsley, cilantro.
Fruit – apples, oranges, banana, pears, avocadoes, mangos & lemons

“Local Only” Shares: carrot, potato, onion, garlic, beet, parsnip, lettuce, herbs, sprouts, apples, apple cider, mushroom, squash, cabbage.

I’m starting a small café/restaurant, can Plan B supply me?

We do supply some small businesses, we find it best if you can visit the farm once a week on a regular basis and shop from what we have on hand.  Bulk cases of produce could be ordered for delivery to your location.

Do I have to renew each season or will it happen automatically?

Your Plan B Share order will continue until you contact us to cancel it. Please contact the farm by phone or email to do so.